Nelson Equine
New Client Intake Form
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Policies & Consent

In Nelson Equine's commitment to providing an outstanding and professional experience to all of our clients and out of consideration for our time, we have adopted the following policies:

ARRIVAL TO YOUR SESSION
Please be ready for your appointment(s) 5 minutes before the scheduled start time so your animal is clean, dry, ready, and relaxed. If buddy-sour, please have a friend tied nearby. 
Please secure your horse in a quiet and comfortable barn location. For a more relaxed experience for your horse, avoid areas of high traffic and commotion (e.g., the main barn aisle during feed time).

LATE ARRIVAL POLICY
Late arrivals made 15 minutes after the scheduled start time may be cancelled and charged according to our cancellation policy.
At Nelson Equine's discretion, we may be able to accommodate a partial or full appointment for late arrivals. To be fair and courteous to everyone’s time, we may shorten your service(s) to stay on schedule.

CANCELLATION POLICY
At Nelson Equine, appointments not cancelled within 24 hours, no-show appointments, or if you are more than 15 minutes late for your scheduled time are subject to our cancellation policy fees. Multiple services (two or more) require 48 hours' notice to cancel. 

Cancellation fees are as follows:
  • The cancellation fee is taken only from deposits and/or charged to your account. 
  • If short-notice cancellations become a problem, you will be required to pay in full, non-refundable, to book your spot.
  • For a no-show fee, or for cancelling less than 24 hours before the appointment, the total amount will be due for the scheduled service(s).
We value our time as well as yours, and cancellations or no-shows cost us money. We are here not only to help your animals feel better, but also to make a living.
We understand that unexpected events occur in everyone's life. Nelson Equine may waive cancellation policies at its discretion.

PAYMENT
Any deposits paid to reserve an appointment will be deducted from the final amount. During the appointment, Nelson Equine may suggest additional services not included in the original estimated price. The owner reserves the right to decline additional services that may change the final price but understands that doing so forfeits potential benefits from those services.

All payments must be made in full to Brad or Leanne Nelson/Nelson Equine after services are rendered and may be made via cash, PayPal, e-transfer, or check (for returning clients only). If you purchase a package of multiple sessions, payment is due at the end of the first session.

REFUND POLICY
We do not offer refunds on deposits made to reserve service, payments for services rendered, or cancellations received less than 24 hours before a scheduled appointment. 

CONFIDENTIALITY AND CONVERSATION
Discussions between Nelson Equine and the client are private and confidential.  We are happy to share our professional expertise but reserve the right to decline discussions of a political or private nature.

LIABILITY DISCLAIMER
Working with any animal involves inherent risk. The owner shall agree not to hold Brad and/or Leanne Nelson/Nelson Equine responsible for any injury or condition that may occur to their animal.   
Brad and/or Leanne Nelson - Nelson Equine - reserves the right to stop an appointment at any time if they feel their or the horse’s safety is in question &/or if the horse is not responding appropriately to the treatment.
 
EXISTING AND NEW MEDICAL CONDITIONS
The client is responsible for keeping Brad and/or Leanne Nelson - Nelson Equine - informed of any medical treatment, current medications, or changes in the animal’s health condition. If necessary, the client may be asked to obtain written permission from the veterinarian, chiropractor, physical therapist, or other health professionals that our services are safe to continue. 

VETERINARY DISCLAIMER 
[Chiropractic/Massage/Osteopathy/Bodywork/Farrier] is not a substitute for veterinary medicine and is not intended to be. It is a complementary form of health care. The owner is advised to consult a veterinarian before the animal receives [services] with any medical concerns or questions and/or to verify with the veterinarian that [services] are appropriate for the specific animal in question.
Brad or Leanne Nelson - Nelson Equine -  are NOT veterinarians. Therefore, they are not able to answer medical questions or diagnose or treat illness or disease. Any thoughts or perspectives shared during the discussion are opinions; always consult your veterinarian. 

                                      CONTRAINDICATIONS TO MASSAGE
The following is a list of situations that make massage inadvisable:

  • The horse has a temperature.
  • The horse has open or broken skin.
  • The horse has an injury that has not been seen by a veterinarian. If the vet thinks massage is OK after examining the horse, massage and alternative therapies can help the horse to heal faster.
  • The horse has a virus or disease- requires veterinarian approval.
  • The horse has cancer or tumors- requires veterinarian approval.
  • The horse has a skin condition such as a fungus that can be spread to others.
  • The horse has had 3-4 days between any vaccination and the day of appointment.
For any information that does not apply or is unnecessary, 'N/A' is sufficient. 
I understand that since there are many variables, it is difficult to predict the duration and frequency required for the recommended [farrier/massage/osteopathy/bodywork/reiki] procedures, and there is no guarantee to the outcome of the services provided by Brad and/or Leanne Nelson - Nelson Equine - *
I agree and consent to assessment and treatment for my horse. I understand that my and my equine’s personal and health information will be collected. I understand that all information that I provide will be kept confidential unless required by law. I understand and consent that my equine’s medical information may be shared by the various care providers involved in my equine’s care & treatment*
My horse is not under the care of a veterinarian for any reason that would contraindicate bodywork or farrier. I understand it is my responsibility to inform Brad and/or Leanne Nelson - Nelson Equine - of any changes that would make bodywork contraindicated for my horse.*
I understand that Brad and/or Leanne Nelson - Nelson Equine - may use photos and videos of my horse and any testimonials for marketing purposes. Names and faces will be removed to maintain privacy unless you request otherwise.*
I HAVE READ THE ABOVE AND AGREE TO ALL POLICIES AND RELEASE Brad and/or Leanne Nelson - Nelson Equine - FROM ALL LIABILITIES. Type your Signature:*
Please provide emergency contact information with phone number just in case something happens to you during our appointment.*
How are we working on your horse?*
Location of Horse's Physical Address. Feel free to copy/paste a Google PIN of the horse's location where the appointment will be held. If I've been here before, state "previous location."*
How did you find me?
If referred by a friend, please include their name so I can thank them!
ALL Horse's Names*
Horses's Age (please keep the order of ages the same as the order of names)*
Horse's Gender (please keep the gender the same as the order of names) S-Stallion, M-Mare, G-Gelding*
Horse's History: Dental, Veterinary (injections etc), and past injuries/lameness*
What type of riding do you do? At what level? How hard do you train?*
Main concern for upcoming appointment:*
Please list any medications and/or supplements and their purpose*
Anything else you feel I should know prior to the apointment?
I understand my horse(s) are to be caught, brushed and dry 5 minutes prior to my appointment. I understand if Leanne needs to remove dirt/mud it may take away time from the scheduled appointment.*
I understand that if there are more than 2 horses to be worked on it is advised to catch 2 or 3 at a time so one always has a buddy, while also eliminating the last horse to be tied for hours getting bored/irritated.*